Get Rid of Quicken OL-393-A Error with Expert Resolutions

Quicken is well-known personal accounting software that many businesses use. It efficiently manages the personal finances of its users. However, the software is also prone to many errors that creep in from time to time. One of them is the Quicken OL-393-A error. Many reasons might be responsible for this error. It can trouble users, so it’s necessary to find ways to fix it. Fortunately, there are many different resolutions you can try to fix this error code. You can also take the assistance of professional Quicken support to correct the problem. In this article, you’ll find the causes and resolutions of this error.

What Causes Quicken OL-393-A Error?

Quicken error OL-393 usually arises when the user attempts to download new transactions. It can also occur when you send payments online or set up online account services. This error can be very irritating. So, you need to take the necessary steps to resolve it. Given below are some probable causes of this error.

• Inaccurate or wrong Quicken account information.
• Quicken is unable to reach the server. It implies that Quicken is unavailable to the server.
• Online bill payment is activated. However, the account-related information isn’t signed up with Wells Fargo.

Things to Consider Before Resolving Quicken OL-393-A Error

Before you implement the troubleshooting methods, there are some essential things to do. These include creating a data file backup and switching off the automatic download transactions into the register. Both these processes are explained in detail below.

Make a Quicken data file backup.

Before troubleshooting, it’s best to create a Quicken file backup. It’s because you can come back to it if there’s any fallback between the process. Make a backup by following these points.

• Launch Quicken.
• After that, navigate to ‘Backup and Restore.’
• Then select ‘Back up Quicken File.’
• Lastly, tap ‘Back up Now.’

Switch off automatic download transactions into register

You will have to deactivate an account in the Quicken software to fix the issue. But prior to it, switch off the feature of automatically adding the transactions to the banking register. So it will avoid the duplication of transactions in the account. Follow these steps to do it.

• Head over to ‘Edit’ followed by ‘Preferences.’
• Next, tap ‘Downloaded Transactions.’
• After that, uncheck ‘Automatically add to banking registers.’
• Click ‘OK.’

Ways to Fix Quicken OL-393-A Error?

There are many methods to resolve Quicken bill pay error OL-393-A. You can go through the various fixes explained below.

Update Quicken

Updating Quicken to the latest release can also resolve this problem. To update the software, follow these points.

• Start by opening Quicken.
• Navigate to ‘Help’ then select ‘Check for Updates.’
• You will be able to see if there are any updates available. If you find that an update is there, tap ‘Yes’ to start it.

Refresh your online account information

Refreshing the online account data can also help you eliminate this error. Follow these points for doing so.

• Tap’ Account.’
• When the account register opens, hit the top-right ‘Gear’ icon.
• Then tap ‘Update now.’ Now you need to enter a blank password.
• Lastly, click ‘Update Now.’

Check the account failed.

To begin with, you should choose the ‘One Step Update Summary’ from the menu of ‘Tools.’ You’ll be able to view the account that failed. It will be marked in the red heading. You’ll also view the error code beside it.

Account information verification.

To start, go to the ‘Tools’ menu and choose the ‘Account List.’ Now tap the ‘Edit’ button. Lastly, verify the account data like account number and routing. They should be correct.

Hidden accounts verification

You need to adhere to the procedure below to verify hidden accounts. This process consists of the following steps.

• Navigate to ‘Tools’ and choose the ‘Account List.’
• Check the option of ‘Show Hidden Accounts’ if there’s any account that might be hidden.
• Tap’ Edit’ to display the options.
• Now, uncheck the option of ‘Hide this account.’
• Next, follow the steps in the previous method to ensure that the specific account has accurate account details.
• If you don’t wish to download the account, you should ‘Deactivate online services’ for this account. For it, follow the steps in the next section. After you deactivate the account, you can hide the account again.

Confirm online services

To deactivate online services, you must verify them. Here are the points you must follow for it.

• First, choose the account list from the menu of ‘Tools.’
• Next, tap the ‘Edit’ button.
• Now select the tab of ‘Online Services.’ See that only the correct online services are activated. You should also check for online payments.
• As the last step, tap the button ‘Deactivate.’ It will disable those online services that aren’t active in the account.

Reactivate your account after deactivating

Reactivating the deactivated account will resolve the bill pay error in Quicken. Here are the steps you should follow.

• Navigate to ‘Tools’ followed by ‘Add Account.’
• After that, choose an account type like ‘Savings’, ‘Checking’, etc.
• Now hit ‘Advanced Setup.’ It is present at the bottom-left part.
• Input your bank or financial institution’s details. After that, click ‘Next.’
• Now you must select a proper connection method. After that, hit ‘Next.’
• Next, input the bank username and password.
• After that, tap ‘Connect.’
• Now the Quicken software will start looking up your accounts at the financial institution.
• After you notice the list of your accounts, you can reactivate them.
• Do not add accounts another time. You must link it with a current account in your Quicken software.
• Lastly, click ‘Next’ followed by ‘Finish.

Final Words

All these methods will undoubtedly resolve the Quicken OL-393-A error. They are also quite simple to understand and follow. However, if you find the error still persists even after implementing them, it’s best to connect with professional Quicken customer support services. The expert Quicken support technicians will speedily resolve this and any other error you might face in this software.